We answer your Frequently Asked Questions regarding our USC accommodation. Please click on a question to see the answer (and yes, we answer your questions about the internet!)
How do I book a room?
You can book a room either online, by email, on the phone or in person at the office on the complex. A two-week deposit is required to hold the room until your arrival.
How do I know if I have booked the room successfully?
You will receive confirmation receipt of your deposit – this guarantees you a space.
Can I make a special room request?
You can. We will endeavour to meet any special requests when we can. If we cannot we will contact you to keep you up to date.
Who will be in my apartment with me?
There are 4 double bedrooms with private ensuite facilities in each apartment. Whenever possible we try to allocate 2 guys and 2 girls in each apartment and if the bookings allow, we attempt to allocate 2 international and 2 domestic tenants within that mix.
What is a rooming agreement/fixed term lease?
We offer two lengths of leases – a 22-week lease or a 50-week lease (this gets the discounted rate!) The rooming agreement/fixed term lease is the agreement that you sign on arrival. It is a legally binding document between the tenant (you) and the owner of the apartment. Once you have signed this lease you are liable for the rental payments from the start date of the lease to the end date of that lease. During this period, the owner of the apartment cannot increase the rent on that apartment.
What is the rental bond?
The rental bond is an amount 4 times your weekly rental payment that is paid either before or on arrival. This amount is sent to the Residential Tenancy Authority (a state government body) where it is held until the end of your lease as a form of security against any damage or loss of rent. The bond is released at the end of your lease into your nominated bank account.
What is an entry condition/exit condition report?
The entry condition report is a form that you fill in within the first 3 days of arrival to the complex. You will check your bedroom, ensuite facilities, kitchen, and lounge areas for any damages/marks. At the end of the lease, an exit condition report checks the same areas and is compared to the entry condition report to ensure that no damage has occurred during your stay (general wear and tear is acceptable, don’t panic.)
What is included in my accommodation fee?
NOW INCLUDED 10 GB OF INTERNET EACH MONTH. Full use of your own private double bedroom and ensuite facilities with provision for telephone, internet connection and television aerial; all water and electricity; fully equipped shared kitchen including all crockery, cutlery, all the equipment that you could need; shared lounge with comfy sofas, coffee table, 32” digital tv and aircon; balcony with outdoor table and chairs; every two weeks cleaning staff will provide cleaning assistance with your common area (kitchen and lounge); full use of the gymnasium, rec room, 2 pools, beach volleyball court, tennis court and basketball court; 2 laundry hubs; 3 vending machines; 24 hour staff on the complex for your security and any maintenance issues; regular events and competitions organised just for our tenants.
What do I need to bring with me?
Clothes, personal items, anything to make your space feel like home (lots of beachwear). We advise some Australian Dollars so that you can buy some food from the local shops or anything else you might need before you open an Australian Bank account. Linen can be purchased through the office – new linen $280 or pre-loved $180 or you can buy some on arrival from the local shopping centre about 2km away.
How does the internet account work?
10 GB OF INTERNET EACH MONTH INCLUDED IN YOUR RENT. We use an outside provider of internet called Cirrus Communications. You can top up your 10 GB with time blocks bought from Cirrus online. You can use your internet in your room with an internet cable or around the resort pool you can use the WI-FI. There is a one-off connection fee of $40 which activates the telephone/internet lines to your bedroom. Be warned, the internet is slower in Australia than in a lot of Europe.
How does my mail get to me?
Any post that is delivered to the office for you is recorded and kept behind the desk. We will call your room and let you know, or leave a call light flashing for you to call the office. Just pop down, sign the postal register and your parcel is all yours.